Below is some helpful information for shoppers to know about shopping at The Fresh Market.
Do shoppers ask for tax exemption at checkout?
No, The Fresh Market orders are not tax-exempt.
Can shoppers use self-checkout at The Fresh Market?
Yes, shoppers are able to use self-checkout.
What items are prohibited?
Shoppers cannot deliver hot & fresh pizzas, alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from The Fresh Market. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
Do shoppers use a rewards card at checkout?
No, shoppers will not use a rewards card at checkout.
Will shoppers be asked to bag items at checkout?
Shoppers will only be asked to bag items if a store attendant is unable to assist.
Can items be returned?
No, items cannot be returned to The Fresh Market.
What do shoppers do if a member has an issue with their order from The Fresh Market?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
